Who We Are

D&N RV Service is a family-owned RV repair shop located at 3619 AL-69, Guntersville, Alabama 35976. We have served North Alabama since 1993. This privacy policy applies to information collected through our website at alabamarvservice.com and through direct contact with our business by phone, text, or email.

What Information We Collect

We only collect information you choose to give us. This may include:

• Your name and contact information when you call, text, or email us
• A description of the RV problem you're experiencing
• Your preferred method and timing for contact
• Basic website usage data collected automatically through Google Analytics and similar tools (pages visited, general location, device type)

We do not use forms that collect personal data on this website. All contact is initiated by you directly via phone, text, or email.

What We Do With Your Information

Information you share with us is used for one purpose: to help us repair your RV and communicate with you about your service. Specifically:

• To return your call, text, or email
• To schedule and confirm service appointments
• To follow up on your repair if needed

We do not use your information for marketing campaigns, mailing lists, or any purpose unrelated to your direct service needs unless you specifically ask us to.

We Do Not Sell Your Information

We do not sell, rent, trade, or share your personal information with any third party for commercial purposes. This is not a legal formality — it is how we operate. Your information stays with us and is used only to serve you.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. We do not share any of your information with third-party services, vendors, or other service providers. For more information, contact us at (256) 571-9399 or wecare@alabamarvservice.com.

Mobile Messaging & SMS

When you text us, you are initiating contact with us directly. We use your mobile number only to respond to your service inquiries and to communicate with you about your RV repair. We do not use your mobile number to send unsolicited marketing messages.

Mobile opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes under any circumstances.

Your Contact Preferences

We respect how and when you want to be contacted. If you tell us you prefer texts over calls, or that you only want to hear from us during certain hours, we will honor that. If at any point you want to update your contact preferences or ask us to stop contacting you, simply let us know by calling (256) 571-9399.

Tracking and Analytics

Our website uses standard analytics tools including Google Analytics, Google Tag Manager, Facebook Pixel, Microsoft Clarity, and Microsoft Advertising. These tools collect anonymous, aggregated data about how visitors use our website — such as which pages were viewed and what type of device was used. This data does not identify you personally and is used only to help us improve our website.

You can opt out of Google Analytics tracking at any time using Google's opt-out tool. Most browsers also allow you to manage or block cookies through their settings.

Third-Party Services

Our website links to third-party services including Google Maps, Facebook, Yelp, and the Better Business Bureau. When you click those links, you leave our website and their privacy policies apply. We have no control over and no responsibility for the content or practices of those services.

Data Security

We take reasonable steps to protect the information you share with us. Contact information shared by phone, text, or email is handled by our staff and not stored in any external database or CRM system.

Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from anyone under 13 years of age.

Changes to This Policy

If we make changes to this privacy policy, we will update the effective date at the top of this page. We do not anticipate significant changes — our commitment to not selling your information is not subject to revision.

Contact Us

If you have any questions about this privacy policy or how we handle your information, we're easy to reach.

Use of This Website

By accessing alabamarvservice.com you agree to these terms. This website is provided for informational purposes about D&N RV Service and our RV repair services. All content is the property of D&N RV Service and may not be reproduced without permission.

Services

D&N RV Service provides RV repair and service at our facility located at 3619 AL-69, Guntersville, AL 35976, and through mobile service throughout Marshall County, Alabama. Scheduling, pricing, and availability are subject to change. Contact us directly for current information.

SMS & Text Messaging Terms

The following terms apply to all SMS communications with D&N RV Service:

• Brand: D&N RV Service
• Message types: Service inquiries, appointment scheduling and reminders, repair status updates, and follow-up communications related to your RV service
• Message frequency: Varies. Messages are sent only in response to your inquiries or as needed to manage your service appointment
• Rates: Message and data rates may apply depending on your mobile carrier and plan
• Opt-out: Reply STOP at any time to cancel. You will receive a single confirmation message and no further messages will be sent
• Help: Reply HELP for assistance, or contact us at (256) 571-9399 or wecare@alabamarvservice.com
• Privacy: Mobile opt-in data will not be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy above for full details

Limitation of Liability

D&N RV Service provides repair services with care and professional certification. We are not liable for pre-existing conditions, undisclosed prior repairs, or damage resulting from deferred maintenance. Estimates are provided in good faith; final charges reflect actual work performed and parts used.

Governing Law

These terms are governed by the laws of the State of Alabama. Any disputes arising from use of this website or our services shall be resolved in Marshall County, Alabama.

Contact for Terms Questions

Questions about these terms can be directed to us at: